Still fighting with T-Mobile about their "service" in our neighborhood

I am in the middle of another round with T-Mobile about the 3g/4g coverage here.  This time the engineers say we have "excellent"coverage here. If this is excellent coverage, I do not want to see good or fair coverage.

They keep trying to say the problem is our equipment, which seems unlikely since we have been through several handsets each and we spent last week in San Francisco and did not have a single connection issue our data issue.

Multiple handsets over a several year period points to a network problem, a tower problem, or they simply cannot cover this area for some unknown reason. If the issue is the third one, they need to admit it and update their coverage maps to have a hole in this area.

The really sad thing is that they have a 2g/edge cell under a mile from my home and I can see the antennas from my roof. The system keeps trying too connect is to the nearest 4g tower that does not seen to be able to cover this area properly.

We like the service except for the fact they cannot seem to provide the promised service where we need to most and they insist that they are providing it.  I Ann almost to the point of changing carriers to one that can provide a working signal to my home.

If they had a signal booster they could send me, it would solve the problems. They will not have any until this summer and it sounded like I would have to pay them tho ship it too me to resolve their problem.

Location : 7745 Yorkshire Dr, Reno, NV 89506,

Location : 7745 Yorkshire Dr, Reno, NV 89506,