The ongoing T-Mobile 3G data saga

I just got off the phone with a T-Mobile customer service rep.  I did not have to go through all the normal tests and I have another trouble ticket number in my file.

An engineer from T-Mobile is supposed to contact me within 72 hours to make arrangements to come on site to troubleshoot the problem.  I am not optomistic that they will contact me.

The saga continues....

Location : 7671-7715 Yorkshire Dr, Reno, NV 89506,


Location : 7671-7715 Yorkshire Dr, Reno, NV 89506,



Location : 7671-7715 Yorkshire Dr, Reno, NV 89506,

T-Mobile data problems ongoing

The edge connection has been working at the house for a couple of days now. I waited before reporting this to confirm that it was stable.  The big problem is that I STILL do not have 3G service here.

I have not heard from customer service since last Wednesday and have never heard from an engineer.  Considering that I have been told by customer service reps several times an engineer would contact me, this is becoming a bad joke.  It was this level of failure that convinced me to switch carriers last time.

I is getting really frustrating that they seem to keep trying to blame it on my phone when my wife's phone has the same issue and we both have the same problem inside and outside.  Every time I speak with them, they want me to walk through the same set of troubleshooting steps again, it seems that they are doing the same things over and over expecting different results.

I will follow up with them again today and see if they want me to do their standard troubleshooting again, proving their standard procedure of blaming the customer's equipment.

Location : 7671-7715 Yorkshire Dr, Reno, NV 89506,

T-Mobile data problems

I have been discussing with T-Mobile the fact that I can connect at 3G speed but not transfer any data.  It worked for a month and a half after they turned it up in this area, then stopped.  I have been forcing my phone to 2G/EDGE for a month now to have data service.  This morning, the 2G stopped connecting, no icon and no data. They seem to have no idea what the problem is and no eta on repair.

Location : 7671-7715 Yorkshire Dr, Reno, NV 89506,